Alison Gerblick
My mom was at Northwood Glen 2 for 3 years and 8 months. I regret to say our experience wasn’t the best. I was there nearly every day as I live nearby, and I am retired. While the building is attractive and kept very clean, the food wasn’t great despite my repeated complaints to the owner. I felt that my many attempts to improve the quality of life in general for my mom fell on deaf ears. After all this time, there has been a little improvement in the food and now there is a manager that’s there usually in the mornings, but most of the time, there is absolutely nothing going on there. There are not activities every day as I had been told there would be. The volume on the TV in the great room is kept so low that nobody can hear it. What’s the use of having a huge TV as the focal point of the room if you can’t even hear it? I understand they want to be able to hear if someone in the back of the house yells for help, but why can’t one of the staff sit back there, then? As a result, most of the residents stay in their own rooms and watch tv. I also feel that priority is given to making life easier for the caregivers rather than making life better for the residents. I could go on and on, but, ultimately, if you’re family member is ok with lackluster food, little activity, and just wants to spend their days in their room, this place is fine. If they are still invested in living and having a little fun, I would keep looking.