My mother currently resides at Emerald Glen. She, and our family, are very pleased with the quality of care she receives. Daily, a family member is present in the facility visiting and spending time with her. These daily visits have provided the opportunity to watch the caregivers, facility supervisors, and owners do their best to provide an exceptional level of care to residents. The owners are engaged and active in the operations. They know the residents and staff on a first name basis. Giving the opportunity they also are eager to engage with family. The owners are proud of their family owned business, and the service level their staff provides. They encourage an open transparent relationship with resident’s family by welcoming their presence and involvement at the home.
Caregivers, chefs, and housekeeping staff are very caring and focused on providing residents with the best care possible while treating them like friends or a family member.
The caregivers I interact with take personal ownership of those under their care. I recall one of my mother’s caregivers telling me, as she referred to those in her care, “ They are my babies, I take care of them”.
I have watched staff patiently support residents through those tough days, taking extra time for a walk, sitting down to visit, or giving a resident an opportunity vent a few “big feelings.”
Attention to detail among staff is strong. They are conscientious passing on a family’s care concerns between shifts. They respond promptly to call buttons and proactively check in on residents frequently, especially if families express a need. I’ve watched the caregivers work closely together as a team. If one is busy, or engaged, they coordinate among their teammates to insure residents receive timely assistance.
Chefs clearly enjoy taking a moment to visit with residents about the menu items and recipes. Occasionally, if the days menu doesn’t agree with someone, or an appetite needs encouragement, time is taken to dress up the presentation of a special plate of food. Housekeeping is top notch. The private rooms and shared areas are equally clean and well maintained.
A notable example of the staff’s commitment took place over a holiday weekend when my motherbecame ill. The facility site manager, who was out of state for a weekend, spend significant phone time coordinating care between my mother’s PC provider, the facility staff, and myself to insure she received the necessary care. At the end of the weekend, after returning late in the day, she went to the facility to personally check in on her. This was a level of investment I did not expect.
Our family is experienced dealing with care facilities. Before moving to Emerald Glenn my mother spent many years at a large corporate owned assisted living home. There, she required supplemental care by our family and private caregivers. With any facility or service there will be issues and problems. The differentiator between facilities is how those issues are addressed. In those circumstances I have found Emerald Glen staff and owners to be receptive and responsive. In some cases their response was limited by regulatory issues. Staff would always would take the time to explain why they were unable to meet the specific need, and then work to work with family toward an acceptable resolution.
I have no reservations saying my mother is safe and receives the best care possible from caregivers who treat her with dignity, respect, and kindness. Her presence at Emerald Glen allows our family to focus on enjoying time with her and feel relief knowing she will be safe and well cared if something unexpected would prohibit family support.
