M
Removed my father as fast as possible after only 2-3 weeks. In just the first 2 weeks we experienced: 1. The tv, internet, and phones down for several days. Utter silence for residents, medical staff couldn’t make calls or send charting. 2. Water went out at least once. 3. High room turnover: 3 residents passed away in just two weeks. Estancia maybe a better option for hospice situation, but not long term care. 4. Cheap and unnutritious food served. 5. No activities or schedule being upheld as posted. No inter-resident interaction or socialization. **However, the caregivers and direct staff are friendly and loving with the residents** The negatives directly related to our situation were: - All the doors were closed to other residents’ rooms when we toured, but we were assured my father would have friends there and be engaged with other residents. This was a false statement. My father was the only resident who was verbal and/or not 100% bed ridden. -One manager suggested we start ordering my father, who can’t walk without assistance and has dementia, Ubers around town so he could stay engaged outside the home… -Were told he could bring his pet and the yard would be fenced in soon. Later learned it was a false sales statement, there were no plans or materials to fence the yard. - After us giving notice it wasn’t a good fit for our loved one, the management wouldn’t work with us on the move out or finances - and decided to keep over a months rent after our notice, retaining as much money as they legally could, resulting in thousands lost on our part. Emailing with the administrator was brash and unresponsive. - The management is tactful with sales and owns several other care facilities… as well as restaurants. As a service member deploying, I was looking for a care home who would treat me and my loved one like family, especially while I was away. We were sad to have this experience, it seemed after the contract was signed everything fell apart and it felt irresponsible to keep my father there after seeing how the home and incidents were mismanaged. Ultimately, they cared more about turning rooms which were cycling a lot, than the wellbeing of residents and management of the day to day in the facility.