Negative review template for Lennar Homes
Subject: One year and counting—91 unresolved defects in our brand-new Lennar home.
We purchased our "brand-new" Lennar home with the promise of quality and a reliable warranty. Over a year later, our trust has been completely broken. A full year of delays and unfulfilled promises has left our family with 91 unresolved defects, originally documented as 113 items.
The list of issues is extensive and includes significant problems like [mention 2-3 specific, major issues, e.g., "poorly sealed walls, " "electrical problems, " "water intrusion, " or "foundation cracks"]. Instead of providing legitimate repairs, Lennar has exhibited a pattern of corner-cutting and negligence. The sub-contractors' work is low-quality, and the construction managers have repeatedly demonstrated a lack of competence.
Attempts to work with the warranty team have been a cycle of frustration. We are met with excuses, ignored emails, and the constant shuffling of our case from one unhelpful representative to another. It's become clear that once Lennar receives its money, it no longer cares about the quality of its product or the satisfaction of its customers.
Our family is currently suffering from a severely diminished quality of life due to the continuous disruptions and stress of living in an unfinished and defective home. To anyone considering a new Lennar build: Buyer beware. Do not be fooled by the model homes and sales pitches. Once the sale is finalized, you are on your own, and the company will take no accountability for the consequences of its poor workmanship. We deeply regret ever trusting Lennar with one of the most important purchases of our lives.
