Christopher Arvizu
Christopher Arvizu rating: 1.0 out of 58 months ago
Unprofessional , poor communication, completely taken off guard by the lack of clarity with pricing and fees. We paid the $500 to hold the room last week Friday but get a call today asking if we could move in sooner because "other people are calling and are willing to pay more" and the deposit should have been $1000. Contract was sent with hand written notes and changed move in date to avoid additional fees. This was not brought to our attention prior to today. The comments were unnecessary and my wife felt pressured. After arguing on the phone for sometime they refunded our hold on the room. My wife is very disappointed, the caregivers seemed nice and she was very excited but has lost all faith in this company.
