Darren Barrett
We moved our mother into Estancia with promises that they were different and she would be given the support that she lacked in her previous assisted home . 2 days later we were hit with their unspoken truth . They don’t provide care between 7pm &7am unless it’s an emergency .They don’t give medications at doctor given times even if your parent has Parkinson’s and is a fall risk , they prefer the residents to do for themselves and risk there very lives . Our mother fell and broke her neck and their care giver was just getting a bag of ice as we arrived 25minutes later . No compassion , no apologies and not even a full refund as now our mother has a neck brace 24/7 the rest of her life and now needs 24/7 assistance . Just 1 wrong movement from complete paralysis . This all happened on Fathers Day and no one in management could take 2 minutes to call and help us address our issues and now our mother’s future is bleak and quality of life destroyed .
