It's a terribly stressful decision to place a loved one into a facility such as this. Unfortunately, you're forced to rely on strangers to provide your family member with care, and in our case, I feel they failed my grandmother and in doing so, failed our entire family.
While the staff seemed nice and the house appeared clean, my grandmother complained that the staff was rough with her and that she experienced quite a bit of pain when being moved around. She had recently had neck surgery so you'd assume that they would have taken extra precautions to ensure her comfort. Additionally, she began to experience severe edema and when the staff was asked about it, our family was told that it was "normal". The edema became so severe that she was literally leaking fluid from her legs and the staff simply put pads under her to protect the mattress. Meanwhile, my poor grandmother was left in wet clothes because her legs continuously leaked. Sadly, the situation became even worse and the edema moved up to her arms and the skin on her legs began to split, at which point staff contacted us and they were instructed to transfer her to the ER, where just 9 hours later, she passed away.
She was in the care of this facility for six days. Just SIX days before dying. Our family paid $4000 for six days of, what I feel, was sub par treatment and we're now left wondering if we made a terrible mistake by choosing this facility.
(I'd also like to add that they kept the full $4000 for the 5 1/2 days she was there. That's a cost of nearly $730 per day.)
